Legal information

Refund policy

This page explains how refund requests are handled for photo sessions, studio bookings and photography appointments arranged directly with the studio operator.

Website payments

The current website does not process automatic checkout or online card payments. Most messages sent through the studio request form are informational and do not create a paid order.

Advance payments arranged manually

If a deposit, prepaid photo session or other advance payment is arranged by email, phone or invoice, the amount, session details and refund conditions should be confirmed in writing before payment is made.

Standard cancellation approach

• Requests made at least 48 hours before the scheduled photo session should normally qualify for a full refund or a rescheduling option.
• Requests made less than 48 hours before the scheduled session may be moved to a later date at the operator's discretion.
• No-shows or partially attended photography sessions may be non-refundable unless local law requires otherwise.

How to request a refund

Send a refund request and include the participant name, payment date, amount and reason for the request.

Processing time

Once eligibility is confirmed, any approved refund should be returned through the original payment route within a reasonable processing period.